If you're expecting a refund on a card that has been replaced with a new one from the same bank, the refund should automatically be processed to your new card or account.
When a card is lost, stolen or cancelled, we can still refund the same account on the card. We cannot refund your order to a different card. If you haven’t received your refund within 10 working days of the refund completion, please submit a request here and we will be happy to investigate.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article