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Shipping & Delivery - Kate Somerville (3)
Delivery Options (2)
What delivery services do you offer?
Do you ship internationally?
Order Status & Tracking (6)
What happens if I place my order after 12pm?
How can I track my order?
Can I redirect my parcel to a different address?
View all 6
Order Changes & Cancellations (2)
Can I cancel or amend my order?
Can I change my shipping details after placing my order?
Returns & Refunds - Kate Somerville (4)
Return Policy (4)
What is your returns policy?
Can I exchange my product?
Can I return a gift?
View all 4
Return Process (2)
How do I return my order?
Will you contact me when you’ve received my return?
Refunds (3)
Why have I received an email saying the item I've ordered is refunded?
What happens to my refund if my card is no longer in use?
How long does it take to get my refund?
Damaged or Incorrect Items (3)
I have a missing, incorrect, damaged, or faulty item
What should I do if an item is missing from my order?
My order has arrived and the packaging is damaged
Payments & Subscriptions - Kate Somerville (2)
Payments (4)
Remember My Card Details at Checkout
What can I do if the payment for my order is declined?
When will the payment be taken from my account?
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Subscriptions (7)
I'm new to Auto-Replenishment, what do I need to know?
How do I join Subscribe & Save?
How do I cancel or amend my Auto-Replenishment subscription?
View all 7
Promotions & Rewards - Kate Somerville (2)
Promotions (3)
How do I sign up for your newsletter?
I'm missing samples from my order, please can you help?
Terms & Conditions: Promotions and Gift with Purchases
Rewards (10)
How do I redeem points?
What is Ultimate Rewards?
How do I earn Ultimate Reward points?
View all 10
Product Information - Kate Somerville (2)
Product information (8)
Which ingredients should I avoid during pregnancy?
In what order should you apply your skincare products?
I would love to try Kate Somerville products, do you offer samples?
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Consultation (1)
Complimentary Skincare Consultations
Orders & Account - Kate Somerville (2)
Order Queries (1)
I've placed an order but not received my order confirmation
My Account (4)
How do I delete my account?
How do I create an account?
How do I reset or change my password?
View all 4