What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the expected timeframe, please contact Customer Care by submitting a ticket here within 14 days of the estimated delivery date. We will investigate with our courier partners and, if confirmed as undelivered, may offer a replacement or refund at our discretion. However, if you have made two or more non-receipt claims within six months across all affiliated companies, we may review your account and take further action as outlined below.

Do you monitor for suspicious activity?

Yes, to ensure fair use of our services, we monitor for unusual or excessive refund and replacement requests. Suspicious activities may include, but are not limited to:

• Repeated claims of unreceived orders or missing items.
• Ordering and returning large quantities of products.

If such activities are detected, we may take the following actions:

• Offer alternative delivery methods, such as secure pick-up or requiring a signature.
• Decline further refunds or replacements for excessive or fraudulent claims.
• Restrict or block future purchases across all affiliated companies.

If tracking confirms successful delivery (e.g., GPS proof, courier photos, or a signature), we may not issue further refunds or replacements.