If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order, we suggest checking the following:
- Make sure you verify card details are entered correctly – the security code is a three-digit number found on the back of your card.
- Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank. Alternatively, try paying with another card.
- Please check your billing details match your registered card details. The card must be registered in the UK otherwise the payment will not be successful.
If you've tried all of the above and are still having problems, please contact our customer care team and we will be happy to help.
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